โ Before vs โ
After
Before:
"Responsible for customer service"
After:
"Resolved 50+ customer inquiries daily, achieving a 97% satisfaction rating and reducing escalations by 35%"
Resume Bullet Point Tips
Start with action verbs. "Spearheaded," "Optimized," "Orchestrated" โ not "Responsible for" or "Helped with."
Add numbers. "Increased sales" โ "Increased sales by 23% ($150K) in Q3." Quantify everything you can.
Show impact, not duties. Hiring managers know what a [job title] does. Show them what YOU specifically accomplished.
Use the XYZ formula. "Accomplished [X] as measured by [Y] by doing [Z]." Example: "Reduced support tickets by 40% by implementing a self-service knowledge base."
Tailor to the job posting. Mirror the language from the job description. If they say "cross-functional collaboration," use that exact phrase.